ixwebhosting fail
With one of the best pricing plans, and seemingly unlimited capability, ixwebhosting.com fails to live up to any claim of service dependability. Uptime? In the past 30 days, the server hosting my websites [not associated with thedealis.com] has been down 4 times. This downtime typically lasts 3-6 hours.
Typical response from ixwebhosting tech support: Sorry!
This is the first time I have encountered this in the approx. 5 years I have used the service. I switched to different servers last month. Tech support says upgrades [blade servers] are coming in January and that ixwebhosting will “redeem themselves” with this update. I hope so!
I can’t recommend this service to anyone. Had you asked me a couple months ago, I would have raved about the service. I have not had an issue with billing or tech support previously. Is tech support located in India? Possibly. Seems lately, I reach Jahuud Hussein each time I call the 800#.
These are the issues I have encountered. What other issues are lurking within ixwebhosting? If you have had issues with ixwebhosting services, or can recommend a better hosting service - let me know!
I did find this quote from one [former] ixwebhosting customer on the web “you may come to know what a brain seizure is really like after you’ve experienced the comical and incredibly maddening world of IX Web Hosting Customer Support.”.
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December 26th, 2009 at 11:38 am
[...] ixwebhosting fail | The Deal Is! http://www.thedealis.com/2009/12/26/ixwebhosting-fail – view page – cached With one of the best pricing plans, and seemingly unlimited capability, ixwebhosting.com fails to live up to any claim of service dependability. Uptime? In the [...]
December 27th, 2009 at 10:13 am
[...] Original artical can be found HERE [...]
December 27th, 2009 at 3:03 pm
Their customer suport is in Yemen and they don’t like you because you are an infidel.
January 25th, 2010 at 5:34 pm
I have always had excellent service with IX webhosting. I have called support several times and talked to people in the good ol USA each time. They have been very prompt and courteous, and I have always had my problem solved within a few minutes. I have never experienced any downtime which was not planned and each time, I was forwarned. The longest downtime period I have seen was when they moved from KY to OH, and even that was less downtime than they had anticipated.